Refund and Returns Policy

We want you to feel confident shopping with NexCove. If something is not right with your order, please contact us and we will help you through the returns process.

30-day returns

Our returns policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we may not be able to offer a refund or exchange.

Return eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging where possible.

Some items may not be eligible for return for hygiene, safety, or product-specific reasons. This can include intimate or sanitary goods, perishable goods, hazardous materials, downloadable products, gift cards, and selected health or personal care items.

How to request a return

  1. Email support@nexcove.co.uk within 30 days of delivery.
  2. Include your order number, the item you want to return, and the reason for return.
  3. Wait for our return instructions before sending anything back.

Please do not send items back without contacting us first, as this may delay your refund.

Damaged, faulty, or incorrect items

If your item arrives damaged, faulty, or different from what you ordered, contact us at support@nexcove.co.uk as soon as possible. Please include your order number and photos where helpful.

Refunds

Once your return is received and inspected, we will let you know whether your refund has been approved. Approved refunds will be processed back to your original payment method. Your bank or payment provider may take additional time to show the refund in your account.

Exchanges

Where available, exchanges are offered for defective, damaged, or incorrect items. If a replacement is not available, we may offer a refund instead.

Return shipping

Return shipping instructions will be provided after you contact support. Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Need help?

For return, refund, or exchange questions, email support@nexcove.co.uk.